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Knowledgebase Things to check before calling for support Article ID: 000001 Rating: 0.0 / 5.0 (2 votes) Views: 703 COMPUTER PROBLEMS? Many computer problems are often resolved by powering the system down and starting again. This has the effect of re-building the system to its optimum state, and should always be performed before progressing support requests of this nature. INTERNET PROBLEMS? If you cannot access a website, you should check your internet connection is active; - (e.g. go to www.google.co.uk and see if you can sucessfully search for a random word) - The presence of your "home page" on the screen does not always mean you have an active internet connection!! << back Rating Did you find this article helpful? Yes No